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CHAT NOWIT Business Solutions
Formerly Known As Gameplan TechnologyBRFree Shipping
Sent With a Tracking NumberLifetime Warranty
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The time and money you spend managing multiple vendors must be considerable. Talk to us. We designed our IT Business Solutions to help you meet all your varying IT needs. Our certified technicians and product specialists have the in-depth knowledge and expertise whether they are implementing network design, architecting a solution for your data center, or procuring hardware based on your manufacturer preferences.
Lifetime Warranty for End Users
Our confidence in our testing procedures and in the quality and durability of our IT hardware is such that we offer resellers a 90-day warranty, and end users a Lifetime Warranty.
Benefits
The benefits inherent in our IT Business Solutions are many: asset refreshes, mitigating the risk of downtime, reducing IT support and maintenance budgets, equipment retirement plans, inventory management programs and end-of-lease terms.
We are also a member of a global partner network that facilitates equipment delivery around the world. So whether you?re in Paris or New York, Tokyo or London, Dubai or Sydney, we can deliver.
Contact us if you would like more information on our full suite of IT Business order will be shipped by the method we deem to be most appropriate; FedEx, UPS, USPS, DHL or Courier. Standard shipping rates are for ground shipments. If you have any special shipping needs please contact our team prior to purchasing the item. We will work with you to ensure your items are shipped to meet your requirements. Additional fees may apply.
PAYMENT
Do you provide credit terms or financing?
We accept all major credit cards and PayPalfor online payments. If you would prefer to use another method of payment, please contact our sales team. A sales association will discuss additional payment options with you (COD, net terms with company purchase order, leasing) and requirements.
RETURN POLICY
Non-defective Items
Authorization must be received prior to returning equipment. Unauthorized returns will be returned to the sender at their own expense.
Refurbished items may be returned within 30 days of the invoice date in their original condition. Contact our team to request authorization for your return and we will assist you with instructions and answer any questions you may have. The original packaging and all items included in the original shipment must be returned. There is a 10% restocking fee on refurbished non-defective items.
New items may be returned within 30 days of the invoice date. There is a 25% restocking fee on any new item which the original packing/seals have been compromised. A 10% restocking fee will apply to any new equipment returned in its original, sealed packaging. Please do not write directly on the original box/packaging
Shipping costs (both original and return shipment) will not be refunded.
It is Inetleca?s sole discretion whether to accept a return for a non-defective item.
Defective Items
In the case you receive an item you deem to be defective in some way, please contact ourteam within 30 days of the invoice date to initiate the (return merchandise authorization) RMA process.
BUYBACK
We can correctly calculate the value of your assets whether it?s depreciating IT assets, calculating residual value on equipment coming back off lease, or estimating an expected residual value at the beginning of a lease term or at any point during the lease. We can also sell and buy your IT equipment.
Updating the purchase cost of an IT asset to a depreciation expense avoids understating or overstating total expenses, while correctly reporting assets at their net book value. With a depreciation expense, you?ll gain tax savings through deductions against revenue when you arrive at your taxable income.
We can give you a value for today or for over the next four to five years. We can also build a generic depreciation schedule per category, rather than looking at individual items on a bill of materials.
We also have purchase options to help you meet your IT equipment and cash flow requirements. When it?s time to sell your IT assets, it doesn?t have to be complicated and time-consuming. We can help you sell your IT equipment at the right market price either valuing your asset to assist the buying process, or buying your asset outright.
Contact us if you would like to learn more about our Leasing, Rental and Valuation is your return policy?
Non-defective Items
Authorization must be received prior to returning equipment. Unauthorized returns will be returned to the sender at their own expense.
Refurbished items may be returned within 30 days of the invoice date in their original condition. Contact our team to request authorization for your return and we will assist you with instructions and answer any questions you may have. The original packaging and all items included in the original shipment must be returned. There is a 10% restocking fee on refurbished non-defective items.
New items may be returned within 30 days of the invoice date. There is a 25% restocking fee on any new item which the original packing/seals have been compromised. A 10% restocking fee will apply to any new equipment returned in its original, sealed packaging. Please do not write directly on the original box/packaging
Shipping costs (both original and return shipment) will not be refunded.
It is Inetleca?s sole discretion whether to accept a return for a non-defective item.
Defective Items
In the case you receive an item you deem to be defective in some way, please contact ourteam within 30 days of the invoice date to initiate the (return merchandise authorization) RMA process.
Why should I buy from Inteleca?
Inteleca is a leading reseller of new and refurbished network hardware. We have been recognized as one the fastest growing, privately held companies for the past two years by Inc. magazine. We are ISO 9001:2008 certified and maintain a rigorous quality management system. We stand behind all of our new and fully tested refurbished equipment, we are flexible and most importantly your satisfaction is our priority.
In addition, you will save up to 90% off list price buying refurbished hardware from us, extending your IT budget while maintaining your piece of mind. We also offer our inventory of new items at significant discounts. Our discounted, quality equipment is backed by a three year warranty and is ready to be shipped same day in most cases.
Where do you get your equipment?
Our inventory of new and refurbished equipment comes from working environments and organizations that are liquidating their assets or upgrading to newer systems. We also buy back many parts from our existing customers.
What type of warranty do you offer?
We offer a three year warranty on all our equipment sold to end users and a 90 day warranty to other resellers. If you have an issue with your equipment, we will work with our Cisco certified technicians to guide you through a solution. If we are unable to resolve the issue over the phone we will provide a replacement, repair the equipment or refund the purchase price. Please see ourWarrantypagefor more details. All returned items must have an RMA number. Please contact usto request an RMA number. You will need the original order number and serial number to initiate the RMA process.
What is your refurbishment process?
When we receive a product, we first ensure the item is genuine. The number of counterfeit items has significantly decreased over the past few years but it is something we take very seriously. If we do find a counterfeit item, it is destroyed.
Once an item is confirmed as genuine, a physical inspection is performed. We look for physical defects or damage; circuit boards are examined to ensure all capacitors and resistors are intact. Internal and external serials are checked.
After the physical inspection is complete, the item will undergo performance testing. Performance testing is unique to each piece of equipment. On a switch for example; diagnostics are run and recorded, all ports are checked and test data is transmitted. Any data will then be wiped and the configuration is set to factory defaults. A test sheet is then attached to the equipment. Power supplies are tested at full load. Hot swappable cards and modules are tested for full functionality.
Our state of the art laboratory is well equipped and we are always adding more equipment but if we don?t have the proper equipment we will borrow it, purchase it or outsource the testing.
Once the item has passed testing, any minor, exterior, cosmetic defects will be repaired. We will repaint or refinish items to restore them to their original condition. Any dust is removed from the interior of the item. The item is then inventoried and ready to be shipped.
Do you offer products with ?clean? serials?
A ?clean? serial means the product is not under contract for support with the original manufacturer (i.e SMARTnet from Cisco). This isnotan indication of the quality or condition of an item. We may have an item with a ?clean? serial. Please contact our teamprior to purchase if you require this status.
What types of organizations buy from you?
We sell network hardware to all types of organizations from small businesses to government entities and everything in between. We have customers in telecommunications, medical, education and financial sectors as well as other network hardware resellers. We would be happy to work with you to provide the network hardware solution that is appropriate for your organization- big or small.
What payment options do you accept? Do you provide credit terms or financing?
We accept all major credit cards and Paypal for online payments. If you would prefer to use another method of payment, please contact our sales team. A sales association will discuss additional payment options with you (COD, net terms with company purchase order, leasing) and requirements.
Are you an authorized Cisco partner/ Reseller?
No, we are not affiliated with Cisco Systems and are not a certified Partner. This enables us to source both new and refurbished equipment and offer you the option that is most appropriate for your needs.
How will my item be shipped?
Your order will be shipped by the method we deem to be most appropriate; FedEx, UPS, USPS, DHL or Courier. Standard shipping rates are for ground shipments. If you have any special shipping needs please contact our team prior to purchasing the item. We will work with you to ensure your items are shipped to meet your requirements. Additional fees may apply.
How can I track my shipment?
Once your item has shipped, you will receive a notification with the tracking number. Please be sure you enter the correct address when placing your order. This will be our primary method of communicating with you about your order.
What are the differences between ?pre-owned?, ?refurbished? and ?used? equipment?
These terms are thrown around frequently in the industry. We only sell refurbished equipment. For us, refurbished eFquipment may have been in a production environment or it may be new/open box equipment. Regardless, any refurbished equipment we sell has been through our thorough testing and refurbishment process and we guarantee it will perform to the original manufacture?s specifications. Please see ourRefurbishment Processpagefor more details.
What does ?new/open box? and ?new/in box? mean?
A ?new/in box? item is new in its original, sealed packaging. It has never been in a production environment. All items listed as ?new? on our site are ?new/in box?. When we receive a number ?new/in box? items, we may choose to open a sample to test the items to ensure they are preforming to standard. Once the original seal has been compromised, the item is now ?new/open box?. We list ?new/open box? items as ?refurbished? on our site. If you require an item in ?new/open box? condition, please contact our team prior to purchase to request an item in this condition.
Copyright Inteleca 2017
