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Internet
Safety Guides for Families, Parents, Kids, & Young Readers
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Online shopping is safer than
shopping in the physical world. There is no risk of your credit card
receipt being taken from the trash by an unknown person or being
copied/stolen during a transaction requiring human contact.
You can identify a "secure" webpage by
the icon on your screen with most browsers or "https://" instead
of "http://". At a secure webpage, your information submitted
(passwords, address, credit card information, etc.) is encrypted (or
scrambled) so that only the intended receiver can unscramble your
information with a specific protected key that unlocks your information so
your order can be processed.
Most websites with a secure area will have an
icon or logo, usually on their homepage, that indicates a secure site
certification. This is usually near their Privacy and Fraud policies links
(icons/logos).
Keep in mind that if a company or website is
based outside the United States, the return, refund, exchange, payment, or
delivery policies may not only be different but are not affected by the
U.S. federal consumer protection laws.
You are now ready to shop.
Most websites ask you to register. Protect your
password. Do not use the same password you use to log into your internet
service provider or network. Use a different password for each website you
register with.
Compare prices. MySimon
and BizRate
are convenient services where they will search the web and give you a list
of prices at different websites for the same item. Take into
consideration: each website's shipping & delivery charges; if they use
a fraud checking service, such as PayPal,
that tells the online seller whether you are a fraud risk or not and your
credit card is not charged unless you receive the merchandise and are
satisfied; the sales tax if they deliver from your state; and, how long it
will be before you actually receive your merchandise.
Try to stay with a company or website that you
have already done business with or you know their reputation. You can
check for unresolved complaints/disputes for a company/website with the Better
Business Bureau, Consumer
Reports, Trust-E,
or WebAssured.
The "ships in so many days" tells you
how long it takes for that company to process your order and have it ready
for delivery. The "delivered in so many days" tells you how long
it takes for the Post Office or UPS, for example, to get your order to
you. Add both of these and you have the approximate time it will take for
you to receive your order. The Federal Trade Commission requires U.S.
sellers to ship as promised or within 30 days from the date of the order.
Some websites allow you to make payment by mailing your check or money
order. When your check has been approved by your bank (or your credit card
payment has been approved), your order has been placed. If the seller, can
not meet this FTC deadline, they must cancel your order or give you the
option to cancel or receive a refund or credit.
Print a copy of your order, including all
correspondence about your order. Include the website's physical address,
telephone number, email address, and return/exchange policies.
Do not use a bank card. Monies are immediately
transferred. The U.S. federal consumer credit card protection laws for
claims/disputes and the $50 liability do not apply to bank cards - only
credit cards. It is a good idea to specify one credit card for online
purchases and deposit monies as needed.
If you believe that a website is committing
fraudulent business practices, you can contact the Internet
Crime Complaint Center at 202-323-3205.
So, now that you have a pretty good idea how to
safely shop online with USA sellers, have a wonderful internet shopping
experience staying safe in your everyday affairs and cyberspace.
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